Supervisory Basics
The Certificate in Supervisory Basics course has been aligned to the NQF Level 2
Qualification Award : KSPTL Certificate Level 2
COURSE DESCRIPTION
A supervisor has several roles: leader, motivator, and coach. This course will show supervisors the four simple principles of effective communication; Plan – Select – Deliver – Respond. Further it enables supervisors to have a solid grounding on conflict management that helps them to recognize the conflict, manage the conflict and resolve the conflict. The material presents and describes a systematic, four-step approach to making decisions that can help improve supervisors’ problem solving skills: Gather Information, Develop Alternatives, Select the Best Alternative and Following Up. Supervisors will be able to conduct productive, timely and relevant meetings by showing them how to plan the meeting and execute the plan. Finally, supervisors will be able to make the right play by showing them how to create a positive and productive environment, understand the importance of constructive feedback and follow key guidelines for giving constructive feedback.
COURSE OBJECTIVES
Describe the importance of clear and effective supervisor-related communication by using the four steps of communication.
Explain the benefits of planning your communication.
Recognize the importance of choosing an appropriate media for the communication.
Recognize the need to choose an appropriate location based on the communication medium and purpose.
Discuss the characteristics of delivering successful communication.
Discuss the importance of providing the opportunity for feedback and responding to it.
Review the importance of effective supervisor-related communication.
Revisit the four steps of communication.
To provide the necessary knowledge you need to recognize, manage and resolve conflicts in the workplace.
Describe common and potential sources of conflict in the workplace.
Identify common steps for the management phase of conflict resolution in the workplace.
Identify the differences between resolving a conflict by collaboration or by compromise
Present and describe a systematic, four-step approach to making decisions that can improve your problem solving skills.
Recognize the supervisor’s role in making decisions on the job and demonstrate an understanding of the decision making process.
Identify the four-steps of the decision making process in the workplace.
Present information and techniques on preparing and conducting effective on-the-job training.
Identify how to establish learning goals for on-the-job training.
Describe the approach to presenting that will lead to more effective interaction and learning.
Recognize the need for employees to practice the skills learned from training.
Recognize the steps and importance of providing ongoing follow through of the skills training provided.
Identify the importance of conducting an effective meeting and the methods required to reach that objective.
Identify items to consider when planning a meeting.
Recognize the elements for conducting an effective meeting.
Identify and describe the elements of coaching and how to establish a proper coaching environment within the workplace.
Identify the benefits of coaching and describe the 6 elements of creating a positive coaching environment.
COURSE PRICING
Cost : US$ 430.00 / TT$ 2,450.00
To purchase this course, click the ‘Enroll in this course’ button. You will receive a confirmation email from KSPTL with enrollment details upon confirmation of payment.
COURSE AVAILABILITY
Available immediately.
This course can be pursued over five (5) days.
COURSE DELIVERY
Asynchronous
TARGET AUDIENCE
The target audience comprises of persons who are at a professional supervisory level.
